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Certification Program Overview

“It’s Not an Experience if Everyone Else Does it – Differentiate!”

According to our 2009 Annual Customer Experience Management (CEM) study, only 50% of the respondents said that organizational changes, as a result of Voice of Customer surveys, drive competitive advantage.

The primary focus of the CEM Certification Program is to demonstrate how to successfully design and implement a customer experience strategy within your organization. Our training program will provide you with a practical, step-by-step blueprint to initiate and mange customer experiences in your organization. Based on the accumulated experience of Strativity Group in designing and launching customer experience programs in both Fortune 100 and emerging companies, this program will provide you with the guidelines for success. Filled with exercises, group discussions and more than 200 customer experience templates, diagrams and slides, you will be armed with the tools you need to make customer experience an organizational success.

Click here to see a list of upcoming Strativity CEM Certification programs.Our programs are offered both in the United States and internationally. 

What You Will Learn

“Make Your Organization’s Experience Different and Profitable.”

  • Advanced procedures to successfully build and implement CEM strategies
  • Innovative design strategies that transform your product-centric organization into a customer-centric one
  • How CEM can help you identify and penetrate new growth opportunities while simultaneously improve customer retention and loyalty
  • How to engage employees and build organizational buy-in for your CEM strategy
  • How to drive your organization’s growth and success through customer experience management

What will attendees receive?

“Customer Experience – Innovative Methods – Practical Ideas”

The complete blueprint for the CEM program, including:

  • Over 200 Customer Experience related slides, templates, charts, case studies and white papers critical to your success
  • Certificate of Completion



Registration Information and Fees

See conference detail pages for specific rates and hotel accommodations.

Cancellation Policy

“Nothing to Lose – Everything to Learn”

With our money back guarantee you have nothing to lose and everything to learn. At Strativity Group, we have designed and implemented customer experience strategies for leading organizations worldwide. Let us share with you the secrets, innovations, pitfalls and knowledge you need to transform your customer experience strategy into a competitive advantage.

Do you bring the program to other cities/locations?

“Customer Experience Training For Your Organization”

If you need to provide customer experience training to your employees, we can bring the program to your location. Please contact us to learn more about booking a private CEM Certification Program or Customer Experience Training Program. With our private programs, we will work with you to customize the content and exercises to ensure your colleagues receive the knowledge and training they need to deliver superior experiences to your customers.

Satisfaction Guaranteed

Your satisfaction is very important to us, and 100% guaranteed.

If for any reason you are not satisfied with the CEM Certification program, contact us at (201) 808-8500 or within 30 days from the date of the program to receive a full refund of your course fees.



About Strativity

We provide a comprehensive array of consulting services, customized primary research, and diagnostic tools to help organizations and their employees embrace a culture of customer-centrism and unlock exceptional performance.

To view the full Strativity Group site, click here.