About the CEM Certification Program

  • "How do you get started?"
  • "How do you get everyone in the company to buy into customer experience?"
  • "How do you build a work plan for CEM?"
  • "What are the typical pitfalls in developing a CEM strategy?"
  • "How do you build the business case for CEM?"
  • "How do you translate customers’ surveys into actions?"
  • "How do you prioritize the CE activities?"
  • "How do you manage change internally?"
  • "What is the role of employees in CEM and how you get them engaged?"
  • "Where does branding play a role in the CEM strategy?"
  • "How do you cover all touch points of the customer experience?"
  • "How do you create different experiences for different customers?"
  • "How do you analyze and map your customer experience?"

If these or similar questions keep you up at night, join our CEM Certification program.

    What You Will Learn From Attending:
    "Make Your Organization's Experience Different and Profitable."
  • Learn advanced procedures to successfully build and implement CEM strategies
  • Master innovative design strategies that transform your product-centric organization into customer-centric vanguards
  • Understand how CEM can help you identify and penetrate new growth opportunities while simultaneously improving customer retention and loyalty
  • Learn how to engage employees and build organizational buy-in for your CEM strategy
  • Drive your organization's growth and success through customer experience management

Certification Program Overview:
"It's Not an Experience if Everyone Else Does It – Differentiate!"
According to our 2006 Annual Customer Experience Management (CEM) study, only 40% of the respondents said they conduct meaningful dialogue on a continuing basis with their customers. Organizations that want to improve customer loyalty for their products and services must be committed to creating positive experiences when they interact with their customers. Come and learn how to transform your customer experiences into a strategic way to maximize revenues and profits.

Customer experience is your strategy for differentiation and growth. As a customer experience executive you are responsible for your organization’s core value proposition. The primary focus of the CEM certification program is to demonstrate how to successfully design and implement a customer experience strategy within your organization.

The Customer Experience Management certification program will provide you with a practical step-by-step blueprint to initiate and mange customer experiences, in your organization. Based on the accumulated experience of Strativity Group in designing and launching customer experience programs in both Fortune 100 and emerging companies, this program will provide you with the guidelines for success. Filled with exercises, group discussions and more than 30 customer experience templates, you will be armed with the tools you need to make customer experience an organizational success.

Program Schedule
To see the schedule for the CEM Certification program, please click on the button below.

    What Will Attendees Receive?
    "Customer Experience – Innovative Methods – Practical Ideas"
    The Complete blueprint for the CEM program, including:
  • Over 100 CE related slides
  • Over 30 templates critical to your success
  • Copy of the 2006 CEM Global benchmark study
  • Certificate of Completion

Cancellation Policy:
"Nothing to Lose - Everything to Learn"
With our money back guarantee you have nothing to lose and everything to learn. At Strativity Group, we have designed and implemented customer experience strategies for leading organizations worldwide. Let us share with you the secrets, innovations, pitfalls and knowledge you need to transform your customer experience strategy into a competitive advantage.

Your satisfaction is very important to us, and 100% guaranteed. If for any reason you are not satisfied with the CEM Certification program, contact us at (201) 843-1315 or info@strativity.com within 30 days from the date of the program to receive a full refund of your course fees.

Download the CEM Certification brochure