About the CEM Certification Program
  • "How do you get started?"
  • "How do you get everyone in the company to buy into customer experience?"
  • "How do you build a work plan for CEM?"
  • "What are the typical pitfalls in developing a CEM strategy?"
  • "How do you build the business case for CEM?"
  • "How do you translate customers’ surveys into actions?"
  • "How do you prioritize the CE activities?"
  • "How do you manage change internally?"
  • "What is the role of employees in CEM and how you get them engaged?"
  • "Where does branding play a role in the CEM strategy?"
  • "How do you cover all touch points of the customer experience?"
  • "How do you create different experiences for different customers?"
  • "How do you analyze and map your customer experience?"

If these or similar questions keep you up at night, join our CEM Certification program and learn how to build successful customer experience strategies.

Certification Program Overview:
"It's Not an Experience if Everyone Else Does It – Differentiate!"
According to our 2009 Annual Customer Experience Management (CEM) study, only 50% of the respondents said that organizational changes, as a result of Voice of Customer surveys, drive competitive advantage.

The primary focus of the CEM Certification Program is to demonstrate how to successfully design and implement a customer experience strategy within your organization. Our training program will provide you with a practical step-by-step blueprint to initiate and mange customer experiences, in your organization.

Based on the accumulated experience of Strativity Group in designing and launching customer experience programs in both Fortune 100 and emerging companies, this program will provide you with the guidelines for success. Filled with exercises, group discussions and more than 200 customer experience templates, diagrams and slides, you will be armed with the tools you need to make customer experience an organizational success.

    What You Will Learn:
    "Make Your Organization's Experience Different and Profitable."
  • Advanced procedures to successfully build and implement CEM strategies
  • Innovative design strategies that transform your product-centric organization into a customer-centric one
  • How CEM can help you identify and penetrate new growth opportunities while simultaneously improve customer retention and loyalty
  • How to engage employees and build organizational buy-in for your CEM strategy
  • How to drive your organization's growth and success through customer experience management


Program Schedule
To see the schedule for the CEM Certification program, please click on the button below.

    What Will Attendees Receive?
    "Customer Experience – Innovative Methods – Practical Ideas"
    The Complete blueprint for the CEM program, including:
  • Over 200 Customer Experience related slides, templates, charts, case studies and white papers critical to your success
  • Certificate of Completion

Registration Information and Fees:

US Conference Rate (1-2 people)

  First 2 days only (March 2-3)
  All 3 days (March 2-4)

Register after Feb 2, 2010
Register after Feb 2, 2010

$2,200.00 per person
$2,850.00 per person

Discounts for companies that send three or more attendees are available. Please contact us for more information.

Cancellation Policy:
"Nothing to Lose - Everything to Learn"
With our money back guarantee you have nothing to lose and everything to learn. At Strativity Group, we have designed and implemented customer experience strategies for leading organizations worldwide. Let us share with you the secrets, innovations, pitfalls and knowledge you need to transform your customer experience strategy into a competitive advantage.

Your satisfaction is very important to us, and 100% guaranteed. If for any reason you are not satisfied with the CEM Certification program, contact us at (201) 843-1315 or info@strativity.com within 30 days from the date of the program to receive a full refund of your course fees.

    Do You Bring the Program to Other Cities/Locations?
    "Customer Experience Training For Your Organization"
    If you need to provide customer experience training to your employees, we can bring the program to your location. Please contact us to learn more about booking a private CEM Certification Program or Customer Experience Training Program. With our private programs, we will work with you to customize the content and exercises to ensure your colleagues receive the knowledge and training they need to deliver superior experiences to your customers.

      Hotel/Travel Information
      Please click on the button below for additional information on the upcoming program.