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The Strativity CEM Certification program is designed to provide a multifaceted, interactive and overall empowering experience that will ensure participants are equipped with the tools they need to make Customer Centricity an organizational success.


Register for our upcoming CEM Certification programs 

Visit or Contact Michael Starr for more information:, 201-808-8500

Cancellation Policy

“Nothing to Lose – Everything to Learn”

With our money back guarantee you have nothing to lose and everything to learn. At Strativity Group, we have designed and implemented customer experience strategies for leading organizations worldwide. Let us share with you the secrets, innovations, pitfalls and knowledge you need to transform your customer experience strategy into a competitive advantage.

Your satisfaction is very important to us, and 100% guaranteed. If for any reason you are not satisfied with the CEM Certification program, contact us at (201) 808-8500 or within 30 days from the date of the program to receive a full refund of your course fees.


How Many Days is the CEM Certification Program?

The program is three days and teaches participants how to build and deploy Customer Experience Management (CEM) strategies within their organization. Our program is filled with challenging and interactive, real-life individual and group exercises that will demonstrate how to apply your knowledge when you return home after the program. Throughout the three days, you will also be building a Personal Action Plan to help you start executing immediately upon your return.

What is the dress code for the event?

We recommend business casual, appropriate for a conference.