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The Strativity CEM Certification program is designed to provide a multifaceted, interactive and overall empowering experience that will ensure participants are equipped with the tools they need to make Customer Centricity an organizational success.


Build Customer Obsessed Culture!

Register for our Fall 2014 Program 

Contact Michael Starr for more information:, 201-808-8500


October 21-23, 2014

Are you a practitioner managing, leading, or championing customer experience in your organization? Strativity would like to cordially invite you to attend our Customer Experience Management (CEM) Certification program.

CEM Certification provides actionable tools and insights for those working to solve special business needs such as:

  • Mapping and prioritizing the customer journey
  • Determining the financial metrics of CX for executive buy-in
  • Measuring what matters in Voice of Customer programs
  • Building a framework for engaging employees and leading cultural change

The Strativity CEM Certification Program draws upon 12 years of first-hand experience working with leading global brands. We have conducted over 150 transformation projects, impacting an estimated 220 million customers and 375,000 employees across 21 countries.

Through exercises, exploration of case studies and group dialogue, you will come away from the program with a firmer grasp on the core concepts, winning strategies and hot topics surrounding customer-centric culture. You will have a framework for next steps in your key focus areas when you return back to your organization. 

For questions or for more information, please contact us at

Conference Rates

Orlando, FL October 21-23, 2014  

Advanced Rate

$2,500 USD per person

Register By September 22, 2014

Conference Rate

$2,900 USD per person

Register After September 22, 2014


Teaneck Marriot at Glenpoint

* Discounts for companies that send three or more attendees are available. Please contact us for more information.

Hotel Information

Orlando World Center Marriott
8701 World Center Drive
Orlando, FL 32821


Cancellation Policy

“Nothing to Lose – Everything to Learn”

With our money back guarantee you have nothing to lose and everything to learn. At Strativity Group, we have designed and implemented customer experience strategies for leading organizations worldwide. Let us share with you the secrets, innovations, pitfalls and knowledge you need to transform your customer experience strategy into a competitive advantage.

Your satisfaction is very important to us, and 100% guaranteed. If for any reason you are not satisfied with the CEM Certification program, contact us at (201) 808-8500 or within 30 days from the date of the program to receive a full refund of your course fees.


How Many Days is the CEM Certification Program?

The program is three days and teaches participants how to build and deploy Customer Experience Management (CEM) strategies within their organization. Our program is filled with challenging and interactive, real-life individual and group exercises that will demonstrate how to apply your knowledge when you return home after the program. Throughout the three days, you will also be building a Personal Action Plan to help you start executing immediately upon your return.

What is the dress code for the event?

We recommend business casual, appropriate for a conference.