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Testimonials from Past CEM Certification Program Attendees:
"This program forces one to truly think about how well their organizations are equipped to deliver meaningful customer experiences that maximize revenues and what it takes to do it well. The series of exercises covered in the sessions were well organized and thought out and provide a great blueprint for future success. The highlight of this program was the effective use of real business examples to underscore key customer centric strategies. This program delivered a positive customer experience for me that has stimulated follow up action within my organization and provided clarity on how to begin the journey."
Jeffrey A. Bourret, Executive Director, Healthcare Systems Marketing, Wyeth Pharmaceuticals
"The CEM Certification Program is very engaging and thought-provoking. I came away with relevant & applicable ideas to enhance our customer's experience."
Chris Pedersen, Manager, R.J. Reynolds
"Great Session: Even after three years of total submersion in Customer Experience Management experiences and implementation, I was able to learn even more and shamelessly steal new ideas and approaches to take away to help improve our journey to success."
Mark Kugelman, Corporate Vice President, Customer Care, Parker Hannifin Corporation
"The CEM Certification Program was the best program I have attended in the 17+ years I have been involved in customer experience and loyalty. I left with a renewed sense of wanting to make an impact in my company and the program provided me with the tools and knowledge to accomplish that. Lior did a tremendous job interjecting real world examples that helped the attendees relate to experiences in their own organizations. This is a must-have program for any organization wanting to re-energize the experience they deliver to their customers."
Linette Myland, Customer Satisfaction Specialist, Siemens Building Technologies, Inc.
"This was one of the best programs I have attended. Not only was the speaker inviting and knowledgeable, but the staff provided just as much information. I feel completely prepared to apply information learned into my company. The tools provided are useful and well organized. I would recommend this to all organizations and company who are looking to enhance their customers experience."
Elaina Lee, Blue Care Network
"Fun two days, wealth of knowledge. Many ideas to take back. Examples brought it back to earth."
Kris Grube, Manager, Global Customer Service, Mallinckrodt Baker Inc.
"This was one of the best conferences I attended. (It) not only offered me the knowledge to implement but also showed me the tools. All the presentations were very knowledgeable and passionate. I would recommend this course to everyone, no matter what function you work (in)."
Eleezeh Safarians, Director of Customer Experience, Philips Health Care Systems
"(The) CEM certification programme was worth the 18 hour flight from South Africa to the US. I have been battling to put together a Customer Experience strategy and the strategic framework has simplified the process."
Tiisetso Ponoane-Maebela, Manager Customer Experience, Card Business Services, Standard Bank
"We are excited to return to our organization and put your ideas, suggestions and tools into practice. We would definitely recommend the seminar to other organizations."
Christine Elerick, Quality Development Facilitator, FedEx Custom Critical
"Very information sessions that made me have a clear line of sight on how to deliver branded experience."
Nidal Kamouni, Senior Manager Contact Centre, Scancom Ltd.
"This program is an excellent resource for any organization committed to customer experience management."
Wanda Flowers, Director, Member Care, Society for Human Resource Management
"I have had the distinct honor of attending the Strativity Group’s CEM program, and can state with much enthusiasm that he paints quite the picture. My outlook had been well influenced in ways that reach beyond the business spectrum. This event had not been lecture-like at all. It was animated, and alive. Looking back, I recall emotional outbursts from his audience, such as laughs and sighs. We all left dreamers and go- getters, believing the world is at our finger tips. Now, that’s motivation, wouldn’t you say?! I hope to soon enjoy another run with the Strativity team. As for Lior and his entire squad, thank you for the fun."
Jason Kleinfeld, Web Customer Advocacy, B&H Photo-Video, Inc.
"The content as well as the passion Lior has for this topic is incredible. The examples and applications from the real world are issues I can identify with. I believe this can help anyone that is truly serious about transforming their organization to be customer-centric and build relationships."
Benjamin Easaw, Sr. Analyst, AA.com Product Planning, American Airlines
"Smart. Energetic. Insightful. Logical. Needed. (This is) a truly informative CE program with seasoned and passionate advocates of the customer. I've learned a lot and now have the challenge of applying this new strategy to the world of direct and online advertising. I know I have a good foundation from what I am taking back home from this conference."
Rachel DeFriend, Account Supervisor, Javelin Direct
"In short - mission accomplished. Your insights coupled with a no-nonsense methodology provided the Aerospace Leadership team with a new "lens" and set of tools to execute our initiatives with a clear customer experience focus."
Michael M. Mueller, Director, Global Order Management, AEROSPACE, Honeywell International, Inc.
"The seminar on customer centricity you delivered was extremely well received. The content and the delivery were truly exceptional, and the feedback was very positive. Our CEO attended the session and was every bit as impressed as the others."
Joseph A. Accardi, Vice President, Marketing and Corporate Development, Siemens Financial Services, Inc.
"Thank you for a wonderful presentation. Your presentation was clear, to the point and nothing short of what I thought it would be."
Cynthia Cicigoi, V.P. Customer Relationship Management, Tremco, Inc.
"I have received very positive comments from everyone and you have definitely given them some thought provoking information; you certainly wowed them."
David E. Cohen, General Manager, Crowne Plaza Hotels & Resorts
"We truly appreciate the time...your message really energized our participants."
Bill McGrath, Director Conferences & Event, American Management Association
"Thank you so much. The workshop was the best I have ever attended."
Jacky L. McIntosh, Scantron Corp
