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On-Site CEM Training

ON-SITE CEM TRAINING

Posted: Jul 30, 2013 by admin

On-Site Customer Experience Training

The primary focus of the CEM Certification Program is to demonstrate how to successfully design and implement a customer experience strategy within your organization. Our training program will provide you with a practical step-by-step blueprint to initiate and mange customer experiences.

Customer-Centric Training

If you are seeking new ways to help your organization achieve a customer-centric focus, you need to attend our Customer Experience Management Certification Program. This program provides a methodology that you will use to better prioritize the touch points within your organization and develop strategies that will differentiate your organization from its competitors.

What does customer experience have to do with customer-centricity?

Customer experience and customer-centricity are essentially the same thing – both terms focus on customers and the practice of searching for new ways to delight customers to improve customer loyalty and retention rates.

Training to Improve Customer Loyalty and Retention

To improve customer loyalty and retention rates, you need to give customers a compelling reason to continue to do business with you. Attend our Customer Experience Management Certification Program and learn how to build and deploy strategies that are designed to delight your customers.

What does customer experience have to do with customer loyalty?

Customer experience and customer loyalty go hand-in-hand. If you want your customers to be loyal you need to deliver delightful experiences that separate you from your competitors.

Training for Customer Service Professionals

If you are a business professional seeking new ways to improve customer service, you should consider attending our Customer Experience Management Certification Program. Learn how to build and deploy strategies designed to delight your customers and take customer service to the next level.

Why should I attend your program?

Maybe you are listening to the Voice of the Customer but you’re facing resistance from your organization to make the changes your customers are asking for. Maybe you’ve just implemented Customer Care Center improvements but you know it’s not enough. Maybe you’ve tried marketing different offers to different customers but you see no increase in customer loyalty. You’re not alone. This program is designed to show you how to develop customer experience strategies you can use to achieve your goals.

It’s Our Experience

Based on the accumulated experience of Strativity Group in designing and launching customer experience programs in both Fortune 100 and emerging companies, this program will provide you with the guidelines for success. Filled with exercises, group discussions and more than 200 customer experience templates, diagrams and slides, you will be armed with the tools you need to make customer experience an organizational success.

Click here to learn more about the program.