Upgrade To Strategy Deliver Results

Newly Revised CEM Certification NG Program – Learn The Complete Strategy – Apply To Your Business all in one session!

From the authors of Customer Experience Strategy – The Complete Guide Form Innovation to Execution comes the CEM Certification

Customer Experience Strategy, is the most ambitious and successful attempt at a comprehensive text on the practice of customer experience management (CEM) to date... refreshingly practical."

CEM Certification NG includes

• Complete strategic framework for success
• Over 200 templates, checklists and tools
• Interactive workshop with real life case studies
• Apply the CE principles Develop your Customer Experience Strategy during the
  Certification session
• New and expanded sections – Social Media Experience, Executive Sponsorship,
  developing the Business Case, Organizational Readiness

Passion, Expertise and Execution

• Over 100 clients worldwide
• Delivered projects and programs in over 25 countries
• Over 20,0000 employees trained in customer experience
• Over 500 graduates of CEM certifications
• Published 5 books on Customer Experience and employee engagement
• Published over 100 articles and research reports including
  Harvard Business Review
• Endorsed by leading authorities
• Developer of courses for the American Management Association

New Jersey – Toronto – London – Oslo – Istanbul – Sydney