Why Do You Belong in this Seminar?

“If You Have Direct Contact with Customers - You Belong in this Seminar.”

The CEM certification program is designed for professionals responsible for the design and implementation of customer experience strategies in their organization, including:

• Customer experience executives
• Customer service executives
• CRM professionals
• Brand professionals
• Marketing and sales professionals
• Customer loyalty professionals
• Customer intelligence professionals

Bring your colleagues with you to the event. By attending together, you and your colleagues will build internal expertise within your organization. Special discounts are available to organizations that send multiple attendees.

How Will You Benefit From Attending?

“Make Your Organization's Experience Different and Profitable.”

• Improve your customer experience knowledge
• Learn valuable expertise applicable for a wide variety of businesses
• Obtain official recognition for your expertise
• Become an expert in your organization
• Position your customer strategy for success
• Obtain methods and templates to design your customer experience for success
• Learn tips and tricks to accelerate your customer experience strategy implementation
• Identify ways to engage all touch points and build internal buy-in
• Avoid common pitfalls
• Drive your organization growth and success through customer experience